York SU Advice & Support provides free, independent and confidential advice and guidance to students on a range of issues, including:
- University policies and processes
- academic issues
- wellbeing and personal matters.
We also work with University services and local support providers to:
- provide a range of information and resources
- help signpost or refer you on to more specific or appropriate support, as necessary.
How can we help you?
Our advice service is available for all students at the University of York. We have a team of full-time advisers. We can offer advice to students via:
- phone appointments
- virtual appointments
- in-person appointments.
We are committed to supporting you when you are facing challenges affecting your studies or your day-to-day life at University. If we can’t help you directly with your particular situation, we will assist you in identifying and accessing alternative advice and support.
We can provide advice and guidance on a range of issues and processes, including:
- Academic appeals
- Academic misconduct
- Exceptional Circumstances
- Support to Study
- Non-academic misconduct reporting and investigations
- Complaints (academic and non-academic)
- Fitness to Practice
- Leave of Absence
- Programme extensions
We can:
- explain processes and procedures
- advise on how to respond or engage with a process
- review draft forms or statements
- accompany students to meetings for support
- be an independent point of contact for questions or queries.
We can't:
provide advice on housing, finances or visas - The Student Hub can help you with these topics.
represent you, or make representations to the University on your behalf. Our role is to advise you on the options available for you to raise your concerns. However, we may contact the University with your consent to seek clarification on processes and options available to you.
provide a crisis or emergency service. The University’s website has helpful information about what to do if you are in a crisis.
provide counselling or specialist mental health support. You can find more information about the range of help and support for students, including:
Disability Services, College wellbeing teams
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