How to contact York SU Advice & Support
York SU Advice & Support is located at the Student Centre, James College.
Our opening hours are 10:00-16:00, Monday-Friday. This includes during academic vacation periods, but not Bank Holidays.
You can contact us by email to arrange an appointment or seek advice.
Please download and complete a Confidential Advice Record and email it to [email protected]. Please also include the details of your query. Once you have sent your completed Confidential Advice Record, an adviser will respond to your query. If you requested an appointment, they will give further information.
You can ring the York SU Helpdesk on 01904 323724. They will be able to advise on how to access our service. Please do remember that Helpdesk staff are not Advice & Support advisors, so they may be able to talk you through the process to access support or be able to signpost you to organisations or resources to assist you further.
We aim to respond to you within 3 working days. However during extremely busy periods, this may not always be possible. Please be assured that we will respond as quickly as we are able to.
We understand that many of you will be working to University deadlines. Please include any relevant deadline information in your initial email to us, so that we can prioritise your case accordingly. It is highly recommended that you contact us as soon as possible if you have a deadline, as it is not always possible to respond to students at short notice.
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